FAM Trip to Serbia, Montenegro and Croatia

September 9 to 16, 2106

Hosted by Regent Porto Montenegro, Etihad Airways, Air Serbia, Tourist Organization of Belgrade

and the Croatian National Tourism Board.

Business Class passengers on Air Serbia have access to Etihad’s spectacular new Lounge at JFK, where one can enjoy not only the great view from the bar, but also snacks, beverages and some very creative cocktails.  There is also a private area with separate entrance, prayer room, shower and dining area.

Air Serbia now offers a direct flight between JFK and Belgrade 5 days a week.  The aircraft is an A330 with 236 seats in the main cabin, and in Business Class there are 18 lie-flat seats in private “suites” laid out in a herringbone design.  Provided are a blanket, pillow and amenity kit, and pajamas are offered if you want to get more comfortable.  The main menu offers several courses and wines, and a choice of hot and cold snacks is available at any time.  Each pod has its own viewing screen, and a choice of entertainment in English and Serbian during the flight, and wifi is available for Euros 5.  The cabin crew will make up your bed and you even add a mattress pad for extra comfort.  The service and amenities on this flight were incredible!

Upon arrival in Belgrade, our group was met and escorted rapidly and efficiently through Customs and Immigration formalities, and to our waiting transportation to the Hyatt. The Hyatt Regency is a 5 Star modern, glass and steel hotel in the city center, across from the National Theatre and a short distance from the Belgrade Fortress.  It is located in the financial district of new Belgrade, and just 15 minutes from the airport. Minimalist rooms have minibars, flat-screen TVs and free Wi-Fi, plus desks. Upgraded rooms add city views, butler service and access to an executive lounge, and suites include a living room. Room service is available 24 hours.

The hotel has 3 restaurants which offer Italian and Arabic cuisine, as well as a bar and a tea room. Other amenities include an indoor pool, a spa and fitness center with saunas and whirlpools. A business center and meeting rooms for up to 600 guests are also available.

 Belgrade is the largest city and capital of Serbia, and is located at the confluence of the Sava and Danube rivers, where the Pannonian Plain meets the Balkans.  Its name translates to "White city" which was given for the white stone used to construct the fortress walls.  Our guide was fabulous and very knowledgeable, as she explained the tumultuous history of Serbia and pointed out notable buildings, squares, statues and parks as we explored both old and new Belgrade.

We walked the walls of the Roman fortress and took pictures of where the River Danube meets the River Sava.  We saw where the river boat lines dock along the Danube, and across the way on the Sava there were vessels that looked like houseboats, but were actually restaurants, cafes and clubs along the waterfront.  Belgrade is a hip and happening place, with a very active social and artistic scene as we were to discover later.

During our tour of Belgrade, we visited the Royal Palace and adjacent Church of St. Andrew. Crown Prince Alexander of Yugoslavia and his family actually live on the upper floors, so our tour was limited to the main first floor area, where the craftsmanship, impressionist paintings, gold leaf work, and historical artefacts were very impressive.  We visited the Nikola Tesla museum, which was both interesting and enlightening (literally!) After an educational video about his life and amazing inventions, we all played at being Jedi Warriors by lighting up our Sabers with the use of Tesla’s famous coil invention.

We had lunch and took a tour of Square Nine Hotel, a member of Leading Hotels of the World. Square Nine offers world-class luxury, blending international lifestyle and local hospitality with sophisticated Brazilian design and an elegant, modern atmosphere. It is ideally situated in the heart of Belgrade adjacent to a pedestrian and shopping area, and is a short stroll to the Fortress.  The hotel has 30 rooms and 15 suites, a Spa and Wellness Center with spacious indoor pool, and two restaurants including Belgrade’s only rooftop terrace, offering Japanese cuisine.

In the evening we had dinner outside at long tables in the Bohemian pedestrian area of Skadarliji, which was great fun!  Multiple courses and you have to try everything. The food, wine and local brandy shots just kept on coming.  Just as well we got a lot of exercise while we were here:)

After a short 45 minute flight from Belgrade we landed in Tivat, Montenegro, and again were delighted to be VIP’d through Customs and Immigration. 15 minutes later we arrived at the Regent Porto Montenegro Hotel. 

The Regent Hotel is part of the Porto Montenegro complex, which will be expanded over the next 5 years offering additional hotel rooms and residences.  The complex was named the best marina in the Mediterranean in 2015, beating out Monte Carlo and Nice and the number of mega yachts there would attest to that.  The Village along the bay adjacent to the hotel consists of shops, boutiques, restaurants and cafes.  We visited the Naval Heritage Museum and went inside a submarine, learning about when this area had been an important submarine yard when Montenegro was part of the old Yugoslavia.

Cocktails at the Yacht Club followed by dinner in the Village at the remarkable Restaurant One, where I have to say I had what was probably the best sea bass I have ever eaten.  It was cooked en pappiette along with a sampler platter of local delicacies, which included white and black risottos, fresh mozzarella with locally grown tomatoes, and beef tartar sliced paper-thin, served with tapenade and delicious garlic bread.

We boarded two speed boats in the morning, and spent the day touring Boca Bay.  First we visited the Lady of the Rocks Island, and then spent a few hours with our guide in Kotor, which is a UNESCO heritage site.

We climbed the ancient steps of the fortified village to get a fantastic view of Kotor and the fjords before getting back in the boats and heading to Forza Mare for lunch.  We were greeted by the General manager who showed us around the small, 10 room boutique hotel clinging to the hillside.  Such fun arriving by boat to enjoy a delicious lunch in such a beautiful location.

For our last dinner in Montenegro, the chef at the Regent Porto Montenegro prepared a special menu for us, paired with wines from an 18th-century Vineyard at Savina monastery.  Everything was locally sourced and completely delicious.

Leaving Porto Montenegro, we crossed the border into Croatia for the 2.5 hour drive to Dubrovnik.

Slowly climbing up a winding mountainous road, we rounded a bend and were blown away by the view below us of the walled city of old Dubrovnik.  What an incredible vista!

We arrived at the Valamar President hotel where the general manager warmly greeted us.  The Valamar President hotel is one of five Valamar hotels in Dubrovnik which are located adjacent to each other on the tip of the Babin Kuk peninsula.  The President has its own private beach with stunning views of the Adriatic and is a 5 Star property with 286 elegant rooms and 6 suites, all with balconies or terraces and a sea view.  There are two restaurants with indoor and outdoor seating, a Piano Bar, and a Wellness & Spa Centre.  The property also has meeting facilities and outdoor spaces for banquets, receptions and conferences.  The other Valamar properties are 4 Star and offer a mix of conference/business space as well as catering to leisure guests with pools, spas and restaurants. 

Our guide met us by the main gate to the old town of Dubrovnik, and began our tour by showing us some of the locations that were used for the filming of King's Landing in Game of Thrones, including Bokar Fortress, the Pile Gates, the Rectors Palace, Jesuit Staircase, a jetty and several streets.  Practically everyone in Dubrovnik has been an extra at one time or another! We also saw Onofrio's Fountain, a Franciscan monastery and several churches, before our delightful host from the Croatian Tourist Board took us to her favorite cave wine bar up the steep flight of steps in the center of the old town.

Back at the hotel again, we enjoyed a welcome reception on the patio overlooking the Adriatic Sea as we watched the sun set on another perfect day.

A 15 minute ferry ride from the old town brings you to Lokrum island, where we saw the Botanical Gardens, a Benedictine Monastery, and a Game of Thrones exhibition.  Look out for the peacocks and tame bunnies, and take your towel for a refreshing swim.

After a delicious lunch at Lacroma Restaurant, we returned by boat to Dubrovnik.  This afternoon’s tour began with steps and then more steps.  We climbed up and up and at every resting point the view of the old town was more amazing, until the whole walled city was laid out below us like a model town.  Definitely well worth the exercise!

Dinner this evening was at the spectacular Villa Dubrovnik, on the other side of the town. We arrived just in time to see the sun setting over Dubrovnik, an amazing sight to behold.  With the old city as a backdrop we enjoyed a wonderful dinner of locally caught fish and freshly made pasta...delicious !

After a lovely lunch on the patio overlooking the water, it was time to check out and head to the airport for our Air Serbia flight back to Belgrade.  Once again we are treated to VIP service, and guided briskly through Customs and Immigration to enjoy the respite of the private lounge, before departing on our 45 minute flight.  Our transportation awaited and we were whisked off to the Hyatt Regency Belgrade, to be welcomed back by the general manager.

In the evening we enjoyed a welcome drink at the Novak Restaurant and a tour of Novak Djokovic's trophy room, before heading on to a Mediterranean dinner at Ambar restaurant at Beton Hala down on the waterfront.  This area is full of bars, street cafes and restaurants, and it seems everyone was out having a good time!  We were joined for dinner by representatives of the Tourist Organization of Belgrade and Air Serbia, so it was wonderful to have the opportunity to meet them and talk about the Balkans and tourism in the region.  Super-nice people, great contacts and a valuable resource to reach out to when planning future trips for clients.  

Farewell Belgrade and the end of an amazing Baltic adventure….

Nikki Perkins, CTA

Travel Exchange - A Virtuoso Agency

2 Sconset Square, Westport, CT 06880

T# (203) 221-3500  C# (203) 912-4641

nikkip@travelexchange.net  www.travelexchange.net

Trip Report Ireland FEB 13-21 2016

Waterstone Marketing organized and hosted this trip to Ireland for 10 luxury travel advisors. Here are my observations.
Flew United non stop Newark-Shannon. Paid extra for Economy Plus seating both ways. Yes you do get a few extra inches of leg room but that's it. You do not get priority boarding- in fact I was in Group 5- last to board.

Killarney National Park

Spent 2 nights in Killarney at the Aghadoe Heights Hotel & Spa-   A Virtuoso property. It's located approx 5 minutes outside of the the town of Killarney and sits high above the town with breathtakingly beautiful views of the Lake below and the snow capped mountains of Killarney National Park. The hotel is approximately 2 hours from the Shannon Airport. Lakeview rooms would be the rooms of choice. There is an excellent restaurant, bar, lounge and indoor pool with an extensive spa offering all the usual services. The property is very well located for day trips to Dingle and the Ring of Kerry. Afternoon tea & complimentary whiskey tasting sessions are offered daily.

The following 2 nights were spent at the K Club in Kildare which is approximately 2 hours north of Killarney. This is also a Virtuoso property and is very well suited for golfers.

The Arnold Palmer designed course hosted the Ryder Cup in 2006 and will be the site of this year's Irish Open.This is  truly a luxury 5 star hotel. Besides golf there is a full service spa and
other offerengs  including fly fishing, Falconry (which was what I did), horseback riding, clay shooting, hiking, biking, wine tasting in their extensive wine cellar. A very interesting Art & History tour is offered daily showcasing the extensive art collection in the hotel. The rooms - especially those in the new wing are large & luxurious and overlook the beautiful grounds. There are multiple food outlets on the property. The hotel is approximately 45 minutes from Dublin.

From Kildare we headed further north to Belfast - Northern Ireland. U.K. pounds here not Euros. We had 1 overnight at the Fitzwilliam Belfast - I would classify it  as a 4 star boutique hotel.

Giants Causeway

Contemporary atmosphere, well located. The centerpiece of the city is the Titanic Museum located at the original site of the Harland & Wolfe Shipyard. Over 1 million visitors each year have come to the museum since its opening. Belfast is a good jumping off point to see the Wild Atlantic  Way & the Giant's Causeway. For any Game of Throne fans- this is where they do lots of filming. The HBO studio is located next door to the Titanic Museum for their indooor shooting scenes.

Final 2 nights we spent at the FitzWilliam Dubin. This is a 5 star property, very well located across from St Stephen's Green. Lots of restaurants & shops all within easy reach.
Contemporary style might not be for the more traditional type client. Excellent

, friendly service. Well designed rooms, comfortable beds. 2 restaurants- one casual for breakfast, lunch & dinner the other a 1 star Michelin. We ate at both and they  were excellent. The city is very cosmopolitan, lots of energy fueled by a very large international student population attending Trinity College as well as other very well regarded colleges & universities. The city is also a major food mecca- who would have thought? It's a great city to visit and worth at least a 2 night stay.

Tom Mullen
Travel Exchange -  Member of Virtuoso
2 Sconset Square
Westport,CT 06880
tomm@travelexchange.net
203-221-3500

My Barcelona Visit

No doubt many of you have been to Barcelona but it was my first trip. It certainly is a very happening destination right now. It has all the ingredients ...gorgeous beach, good flights from US (I arrived non stop from ATL), excellent hotels, incredible food, amazing architecture and museums, shopping to die for and for the younger generation never ending night life. Many cruises start and finish in Barcelona. You need at least three nights and two full days to really enjoy it.

I was fortunate to stay at the Majestic. Ideally located for walking to good shops and restaurants and just down the street from La Padrera..one of Gaudi's houses. The hotel is an old and ornate building but was renovated in 2012. The rooms vary a great deal so be sure to book at least an executive level room for your Virtuoso clients.  It is only 8 stories and most of the rooms face Paseo de Gracia and the rest face inside to the quiet courtyard. The pool and bar/restaurant on top of the hotel has a breathtaking view over Barcelona to the sea. On a weekend it is VERY popular and you might have a problem finding a table. We had lunch their several times. The hotel service and concierge were incredibly helpful when my friend lost her wallet in a taxi. It was  returned by the taxi driver late that night...that sure says alot about BCN being tourist friendly and safe. Full excellent buffet breakfast is served in their lovely garden restaurant and is included in the rate.

www.hotelmajestic.es/en

I arranged my hotel visits with this Virtuoso company below. I had attended a webinar the week before.

visitbarcelona.com
barcelonapremium.com

The W Hotel is the on its own peninsula on the beach ...very modern shaped like a whale and you can see it from miles away. The rooms are huge and they ALL have water views so you can actually lie in bed and see the sea. There are two pools and in the summer it is packed. You are just steps to the beach and tons of little restaurants. It would be my first choice if I were going in the summer season. It is part of the SPG group. Their restaurant has a Michelin star chef.

View from the W hotel

Room at the W hotel

www.w-barcelona.com

The Arts Hotel, owned by Ritz Cartlon is also very modern and on the beach but not quite as good a location as the W. Again the rooms are huge and most offer sea views. There are private residences on the top two floors of the hotel that offer a perfect set-up for families. They also have their private club offering food and services all day. This is a good choice for business meetings or corporate clients.

www.hotelartsbarcelona.com/en

I also visited the NEW Cotton House which is part of the Marriott autograph collection. It is very elegant but cozy and small. I just had clients stay there and they loved it. It just opened in March and I think it should be considered for yuppies looking for romantic get a ways. I don't see putting families there or corporate types. It is just behind the Palace..(the old Ritz). I walked into the Palace and did not go any further than the lobby..very formal and stuffy.

Don't send anyone to the Claris..it is very run down and we waited 10 minutes to order a drink and left.

The sightseeing in Barcelona is so interesting. Be sure to arrange a private guide for your clients. It is
well worth it to get into Sagreda Familia, Guell Park, Picasso Museum ..the lines were never ending. I used Valesa Cultural.

If you have any specific questions please do email me and I would be delighted to share my experience. I also went to several Tapa places and could write another email just about that BUT I will spare you.

More Photos:

Typical tapas bar

Delicious sangria

Pam VR Long
Virtuoso Travel Consultant
Travel Exchange
PO box 559
Palm City, FL 34991
860 930 5007 cell
772 781 8099 office phone
paml@travelexchange.net

W Hotel Fort Lauderdale

I wanted to share my recent hotel experience.

W Hotel Fort Lauderdale

I had the pleasure of visiting the W Hotel Fort Lauderdale this past weekend while visiting family.  I had booked the hotel for two small groups in the past and know it quite well having seen it being built when I was living there from 2001-2006. The sales team is well oiled.  My contact, Seven Hoodack, formerly with the Waldorf in NYC is an amazing guy and gets it done with ease. He graciously offered me a friends and family rate and upgraded me to a small suite with a full ocean and pool view.  The rooms are outstanding and large, bright, neutral tones, everything is new and unique. Large walk in closets, king beds, double terraces, living area with a huge L-shaped sofa, entertainment center with Bose Speakers, wet bar, glass enclosed bath with separate toilet and Bliss Spa amenities.

2 Bedroom W Flat

The rooms are separated by large wall panels that can stay open or closed depending on privacy needs.  The ceilings are very high and one side is all floor to ceiling windows.  The hotel has a variation of rooms, types and configurations including condos that are privately owned and rented (great for families). There are two towers and plenty of outdoor space for relaxation or groups.  The conference rooms are all on one floor which makes it easy for breakouts and group meals.  All but one has windows with water/inter coastal views and black out drapery.

One of meeting room

The meeting rooms are sleek and well-furnished in typical W style with wet bars, panels to control lighting, temperature, windows & screens.  There is WIFI and plenty of outlets for laptops.  They have everything from a ballroom (up to 350 banquet style) to a private boardroom. Outdoors the possibilities are unlimited with tenting available as needed.  The hotel signature restaurant Prime 211 is well-known for its menu and service and breakfast al fresco was divine overlooking the ocean.   The staff is very efficient, for example, when you call for anything from towel, to your car, they offer a time that the task will be done and they deliver.  My towels were promised in 10 minutes or less and my car from the valet in 7 minutes and voila….all was as promised.  One cool thing about the hotel is when you check in on level 4, if your room is not ready you turn left and walk up a flight of stairs built into the pool to level 5 where you can sit and have a light snack or drink looking out on to the ocean poolside while waiting or change into your suit and take a swim.  

Julia Chiappetta Consulting
JCC Group, LLC
P O Box 132
Cos Cob CT 06807
203-977-3519-Mobile
203-661-8491-Business

Club Med Fam to Marrakech, La Palmeraie, Morroco Jan 25 to 30, 2014

Royal Air Maroc flew us from JFK to Casablanca, and although weather delayed our departure, the crew made up a lot of time and we arrived only a few minutes behind schedule.  Check-in at JFK was quick and efficient, the food was very good, and the in-flight service attentive and friendly, but it was disappointing that there was no inflight entertainment and no TV screens. 

The return flight out of Marrakech connecting with our international flight from Casablanca, was a higher quality experience.  When we arrived at Marrakech Airport, we were met by Ahmed Nait from Travel Link, who whisked us through check-in and security, and took us directly to the Royal Air Maroc lounge where we were offered delicious espresso and cookies.  This is called Fast Track which is offered at an extra cost by Travel Link, and is a service I would highly recommend!  This time the plane was up-to-date and offered in-seat screens, Wi-Fi, and charging ports for electronics.
 

Travel Link

Upon arrival in Casablanca we were met by Mohammed, our wonderful guide from Travel Link who would be with us for the next few days.   Mohammed and his colleagues did a terrific job in showing us what Marrakech has to offer, and his friendly but professional demeanor and excellent English, really helped broadened our understanding.   

Club Med La Palmeraie is an all-inclusive resort set in Marrakech’s oldest palm grove.  The grounds are spectacular with lush landscaping, fountains, pools, water features, and colorful tropical plantings.  Orange, lemon and olive trees, along with palms and tropical foliage can be found throughout the property.

 The 4 Trident Main Village boasts 300 rooms located in low rise buildings, which reflect the local adobe-style architecture.  The Riad is a separate building, and is a 5 Trident hotel within the property. Unfortunately it was fully booked so we were not able to see the rooms, but the public areas were quiet and luxurious with a country club feel.  There are private seating areas off the main corridor for reading, sitting by the fire, or quiet conversation while outside, the pool and patio area was lovely.  Guests can have breakfast and lunch, and enjoy personalized services here.

In the main village area the rooms are a good size, and have a balcony or patio area.  The bathroom was spacious with a large, walk-in tiled shower, single sink and a separate toilet.  The décor was Moroccan-themed with tiled floors, dark wood and some nice art pieces.  Although tasteful and spacious, the rooms could use a little freshening up. 

The food in all the restaurants was really good, and the buffet spreads were quite impressive.  There was a selection of cereals, hot items, yoghurt and sliced fruits, as well as made-to-order stations for eggs, meats and pancakes, a wide variety of local delicacies, and a wonderful selection of freshly baked breads to slice and toast as you wish.  The French baguettes and the white chocolate bread in particular were to die for!  The lunch and dinner buffets also catered to all tastes and included local items for the foodies, as well as “comfort food” like pizza and burgers for those less adventurous. 

The bar was a favorite place to relax after a full day’s excursion, or after a satisfying dinner, and there was nightly entertainment here and in the adjacent ballroom.  Amongst other entertainment events, there was a fashion show, local musicians playing, a band, a snake charmer, a Michael Jackson look-alike, and an 80’s themed evening. Every night there was dancing after the show….lots to keep everyone happy and entertained. 
       
Club Med La Palmeraie has a lot to offer in the way of activities, which includes a mountain bike ride or quad biking in the desert, Zumba and aerobics classes, archery, tennis, basketball, horseback riding, camel riding, bocce, table tennis, and for some adventurous souls even the trapeze.

Wi-Fi was not available in the rooms and although available in the Lobby and bar areas, service was sporadic for most of our stay, which was inconvenient at best. 

The Riad is a quiet oasis of luxury and privacy, while still offering the benefits of the main Village.  It could be a viable option for Americans traveling to Africa, perhaps pre/post safari or in conjunction with a visit to Tunisia, Spain or Turkey, while more budget-conscious clients might enjoy the main Village. Managing expectations and stressing the value of what is included, are key elements in selling this property to the American market.

Excursions by Travel Link

Our first excursion was to Djemma-El-Fna square which is a UNESCO Heritage site, and the main focal point of Marrakech.  The square is alive with restaurant stalls and vendors selling an endless variety of food.  There are entertainers of all sorts from belly dancers, musicians and fortune tellers, to snake charmers, medicine men and story tellers.  Mohammed had advised us to carry small change to give to the performers and for allowing us to take photographs with them, which was very helpful.  As the sun went down and the lights started to come on, the square took on new life as families arrived to dine together and chat with their friends. 

The following day we went on a walking tour of the Medina or walled city, where we saw vendors transporting their produce on bikes, donkeys, mules, scooters, in carts and on their heads.  The old town is located within the historic adobe walls, while the new town is a separate area with its districts of Gueliz and l’Hivernage.  In the old city we saw fruit, vegetables, meats, fish, and local arts and crafts being sold in stalls or just on the sidewalk.  We stopped to admire the 12th century Koutoubia minaret which dominates the skyline of Marrakech and can be seen from almost every approach to the city.

Next we visited the Saadian Tombs housing the remains of royals from the 14th to 16th centuries.  It is adorned with columns of Italian marble, with finely carved cedar and stucco work.  The necropolis was hidden from view and forgotten for 200 years until re-discovered by accident.  We then explored the medieval Medersa Ben Youssef which once was a Koranic university.  The mosaic tilework, marble and ornate carved woodwork showcased the amazing craftsmanship. 

Back on the bus, we drove along “hotel row” where several well-known properties are located, en route to the Menera and Aquedal Gardens.  The Menera pavilion was built in the 14th century, and its image is reflected in a large artificial lake filled with fish. The lake serves as a reservoir for the surrounding olive groves, which are irrigated by a 700 year old hydraulic system that harnesses water from the mountains and brings it to the lake through pipes.  It is a place for relaxation and quiet meditation, and a popular place for families to picnic at the weekends.

The Souks are a labyrinth of narrow passageways and alleyways grouped into sections.  There were areas for leather goods, lanterns, ceramics, rugs, art, silverware and jewelry, fabrics, spices, dried fruits, meats, vegetables, and just about everything you could imagine.  Mohammed was wonderful at helping us negotiate a good price for our purchases.  The richness of the craftsmanship, diversity and lively atmosphere of the Souks is positively addictive.

We visited a pharmacy called Herboriste du Paradis where the owner let us smell some of the spices, herbal remedies and oils he produced.  The jars of dyes, sacks of spices, oils, creams and infusions were a riot of color and scent. 

On our last full day, we set off to explore the High Atlas Mountains.  We stopped along the way to take photos of the flat, palm-tree dotted plain with a backdrop of snow-capped mountains.  Quite an unusual sight for sure.  We saw Berber villages built of sandstone and clinging to the slopes.  The Berbers are the original indigenous inhabitants of Morocco and still account for 60% of the population.  To preserve their language, it is now being taught in schools along with Arabic, French and English.  As we wound our way up narrowing mountain roads ignoring the sheer drop as we climb, the rain started in earnest. 

Because of the weather, the original plan to hike in the mountains was shelved, and instead we made a stop at Richard Branson’s hotel, Kasbah Tamadot.  Maria el Balghiti was a gracious host and kindly gave us a tour of the property, followed by a sumptuous lunch.  This small, boutique hotel would be a fabulous venue for a destination wedding!   

We stopped at a Berber family home to enjoy some tea and local hospitality.  We were shown around the home, which included a barn for storing animal feed, and a cow and calf were housed on the ground floor.  Upstairs there was a small kitchen with gas burners, a bedroom, a sitting room open to the elements with a spectacular view of the mountains, and a small room where we gathered to watch the matriarch make tea for us.  It is a complicated procedure involving lemon verbena, sage, mint and green tea.  The tea was sweet and delicious, and we enjoyed it along with some homemade cookies. 
       
With many thanks to Royal Air Maroc, Club Med and Travel Link, this was a fabulous opportunity to experience a fascinating and ancient culture first hand.  I have tons of photos which would make this dissertation even more lengthy, so just let me know if you are interested and I would be happy to send you some.


Nikki Perkins, CTA
Travel Advisor, Edgewood Division
Travel Exchange Ltd - A Virtuoso Agency
67 Holly Hill Lane, Greenwich, CT 06830
T# (203) 661-7233   C# (203) 912-4641
nikkip@travelexchange.net
www.travelexchange.net

"All of life is a journey.  Which paths we take, what we look back on, and what we look forward to is up to us."   ~Confucious~

Referrals and adventurous spirits welcome!

Travel Exchange staff members attend the 12th annual Benefit for the Elton John Aids Foundation on October 12th in New York City.

An “Enduring Vision” was the theme of the gala benefit which was held at the famed Cipriani Wall Street.

Since its founding in 1992 as a nonprofit organization in the United States the EJAF has raised more than $300 million. The goal of the organization is to combat stigma, prevent infections, provide treatment & services and to motivate government to end AIDS.

The organization presented awards to Sandra Lee, Howard Rose & Ron Perelman. A special tribute was paid to Hillary Rodham Clinton for her support and contribution to gay rights as well as HIV/AIDS issues. In recognition the EJAF awarded her the very first Founder’s Award.

American Airlines is a strong supporter of the Elton John Aids Foundation. Pictured above is Mary & Tom Mullen of the Travel Exchange along with Natalia Quesada
of American Airlines.


Tom Mullen
Director Edgewood Division
Travel Exchange - A Proud Member of Virtuoso
67 Holly Hill Lane
Greenwich,CT 06830
203-661-7233
tomm@travelexchange.net

Punta Mita Four Seasons

This was my first trip to this area and I hope to return as often as possible.   Of course, in true Four Seasons' fashion the trip was made even better with impeccable service, views and accommodations that were provided at the resort.

But before going into detail, I'd like to add a few comments , etc. with regards to getting to Punta Mita.

Before arriving into Mexico, I had researched a few alternatives for transportation.   Punta Mita is approximately 45 minutes from Puerto Vallarta airport (PVR) (60 minutes from Puerto Vallarta Centro)

Four Seasons offers roundtrip transfers for 200USD and there are taxi services also available for approximately 80-100USD each way.  However, I would recommend a car rental for a couple of reasons. Number one, they're pretty reasonable - 5.00-8.00USD daily, but keep in mind insurance can run you a few hundred dollars for a week, but  is a necessity, especially when traveling outside of the US.  Number two - to get to anything outside of the hotel;  like some of the charming villages surrounding the resort complex, or even Puerto Vallarta it will cost you a minimum of 20.00USD daily and 200.00 if going into PVR.  Number three - it is extremely easy to navigate the countryside with basically one road that runs the entire route from the tip of Puerto Vallarta to the tip of Punta Mita - Highway 200.  An easy road with plenty of gas stations, etc. along the way.  Just beware of the speed bumps in the areas surrounding Punta Mita.

Now - on to Four Seasons Punta Mita

The greeting - Welcome Home is most fitting this luxurious slice of heaven.  I've stayed at Four Seasons before, but I do believe that Punta Mita has the warmest staff I've ever encountered.  Accommodations offer breathtaking views of the ocean and all the amenities you come to expect at a five star resort - well appointed rooms, decor is comfortable elegance - with an emphasis on relaxation.  (clearly evident in the hammocks stretched along the balconies, and beaches)

I was so fortunate to have received an upgrade to a Beachfront Casita offering even more space, beach access through your patio, plunge pools, and a separate living room and additional bathroom - absolutely your home away from home.

The resort's dining options are many.  Asian influences, Mexican Flare, Continental - with lounges throughout the resort area and open air lobby that all support the 'comfort' and 'relaxation' theme throughout while providing a simple elegance for evening affairs.

For groups - they've completed a large palapa that is state of the art - offering air conditioning and can hold up to 300 people for a banquet dinner!   In addition, there are areas throughout the resort  tucked into the property strategically where you can sit, lay, float - and relax.  There are three pools, each offering  something a little different.  The adult pool  is elegant, reserved and refined - tucked into the mangroves on the resort.  The lazy river is built right through the lush vegetation and is most relaxing when experienced through an inner tube with a drink in your hand!  Finally, the beachside infinity pool is so well positioned that you really feel as if you're floating at the edge of the world.  Probably one of the optimal places to sip a cool drink and watch the sun fall into the sea.  By the way - once again they've thought of everything and wouldn't want you to exert yourself by walking to the other side of the pool for a drink, so the waiter is happy to wade through the water to serve you inside the pool! - taking the poolside service to a whole new level.

The resort is not short on activities and the staff are always ready and eager to help you get up on a paddle board, kayak, fish, snorkel, scuba dive, etc.   All right from the beach.  You can literally roll from your beach chair into a kayak and back!  Wouldn't want anyone to exert themselves.

For the more adventurous  - there's a yacht that can be rented for the day which will take you deep sea fishing, snorkeling, diving, etc. or the resort offers hikes along the property and beachside for  those who prefer a bit more exercise.

Of course, there are the usual things to do like yoga classes, ceramics, kids club for the young ones you bring along, etc. - really if you feel like doing something - there truly is a plethora of things to choose from.
However, if relaxing is what you've come for - you're in the right place.  The Four Seasons Punta Mita offers the most luxurious of beach beds I've ever encountered.  With ample shading, an abundance of plush pillows and linens - it is so comfortable you would find it hard to ever get up!  To add to the convenience - they stock it with cold waters, bring you your lunch on bed trays, cool towels to wipe away any bead of sweat that may appear and the occasional mojito or margarita of the day! 

Four Seasons staff - from the moment you arrive at the bell stand, to your breakfast in the morning, your beachside relaxation, front desk, etc. you're treated like you've returned home and the staff give the impression that they're not only tops in their fields of service but that they truly enjoy their positions with Four Seasons.  They are always willing to chat and offer assistance when it comes to their resort,  Punta Mita and Mexico.  A true testament to the training and philosophy behind Four Seasons management.
Four Seasons Punta Mita , your home away from home and an experience you must have at least once in your lifetime.

London Report May 2013

JFK AA Tower

I was one of the lucky agents to be invited on this very special London familiarization trip which took place May 30-June 2, 2013. It all began with our arrival at JFK airport and a personal behind-the-scenes tour of the American Airlines Terminal # 8. Our guide was the Head of Operations for American Airlines at Kennedy Airport. Our tour began with the flight control tower which we reached through a series of restricted access doors, video monitored hallways and a short elevator ride.Once inside we were in the command center for all AA lights in & out of JFK as well as all airport operations in the terminal below. It was a fascinating spot and the people monitoring the computers were very willing to answer our questions.

We then were escorted back out and down to the departures area where we had a chance to see the American Airlines Flagship Lounge which is for the exclusive use of First Class passengers followed by a tour of the Admirals Club Lounge which is open to Business Class passenger as well as Admiral's Club Members. After a quick drink in the Admiral's Club it was time for us to board our flight to London on American's newest aircraft the Boeing 777. Onboard the plane Business Class seating is 1-2-1 all facing forward no climbing over people to get in or out of your seat. The seats do go completely lie-flat and are very well designed and comfortable. Bose noise-canceling headphones and a very nice amenity bag were provided at each seat as well as a large pillow and blanket sealed in a plastic bag.

Service was nicely paced by a very friendly & professional crew. The dinner meal was served one course at a time followed by an elaborate desert cart. Announcements were kept to a minimum and a self-service snack & beverage station was set-up i the forward galley area for late night snackers.. In-flight entertainment was very extensive with multiple choices of movies, TV series, documentaries as well as foreign films.

With a few hours of rest it was time for a quick breakfast as we made our approach to Heathrow Airport and an early arrival at 630am. As Business Class passengers we could  follow the Fast-Track lanes at Immigration & Customs and bypass the longer lines. Once we were through that process we could then experience the joys of the American Airlines Arrival Lounge located just one floor above. It was here that we could enjoy a hot shower in very clean individual compartments. For anyone that was hungry or thirsty there was large spread of breakfast items in the lounge with plenty of hot & cold beverages to choose from. Comfortable seating, television sets as well as quiet areas truly make this spot a welcome refuge after an overnight flight. Once our group assembled after getting refreshed at the Arrival's Lounge we were met by Tri-Star Worldwide Chauffeur Service for our transfer to downtown London and the beginning of our hotel inspections & tours.

First stop the Pelham Hotel    

Buckingham Gate

This stylish boutique hotel in the heart of South Kensington is a good choice for those looking to be close to Buckingham Gate which is a 5 star property operated by the famed Taj Hotel Group complete with a Michelin Starred restaurant. All 86 contemporary rooms are suites from 1 to 9 bedrooms all with fully equipped kitchens and living rooms & luxurious bathrooms. It's a great choice for families as it is truly a home-away-from-home in the heart of Westminster just minutes from Buckingham Palace.Our last stop of the morning was the Four Season's London where we were met by the friendly faces of Marion Ryan and Gesine Hubner who expedited our check-in and got us all squared away into this magnificent hotel in the heart of Mayfair. We were all eager to get out and enjoy the beautiful afternoon so we set off by foot to the nearby Athenaeum Hotel offering hotel rooms, suites and townhouse apartments opposite the Royal Parks and just down the road from major museums & galleries.
Harrods, The Victoria & Albert Museum as well as Royal Albert Hall. There were lots of stylish shops and trendy restaurants in the neighborhood. We then moved on to Westminster and 51

Continuing our trek we ventured over to the West End and took a tour of the recently re-opened Cafe Royal Hotel located on Regent Street. This property would be a good choice for those interested in being close to the theatre district as well as Bond Street & Savile Row shopping.

View from 10th Floor Lounge

Our group re-assembled at 7pm in the 10th Floor Lounge back at the Four Seasons London for cocktails and appetizers. This roof-top lounge serves as an arrivals lounge during the day complete with self-serve food & beverage service as well as private showers and changing compartments for hotel guests arriving in London from overnight flights. It appears to be a welcome refuge for those guests waiting for their rooms to be ready. At night the space is turned into a cocktail lounge with an outdoor deck that has 360 degree views out over the city of London. Our hosts were able to point out all the famous landmarks of London from this commanding spot atop the Four Seasons Hotel. Dinner that evening was at the Amaranto Restaurant located off the lobby of the hotel. The overall theme of the restaurant is Mediterranean and everyone was in agreement that the food & service were fantastic. After a restful sleep in the luxurious accommodations we were ready to begin day 2 with a Thames River boat ride to Canary Wharf and the sister hotel - Four Seasons Canary Wharf. After a top to bottom tour of the hotel we all agreed this riverfront property would be an ideal location for business travelers given the walking distance proximity to so many financial institutions and international firms. The West India Quay is a charming and historic location.

Charlie Chaplin Suite
at The Savoy

Later that day we made our way over to the Savoy Hotel an iconic London institution that has played host to Royalty, Prime Ministers, Presidents, Artists & Movie Stars  for over a 100 years.Located on the banks of the Thames River this landmark hotel really shines in every way. A stay at he Savoy is truly a journey into history & tradition in the best of English style.

5:30pm was our start time for champagne & tour of Claridge's Hotel. Our host for this portion of the evening was the very charming Director of Private Visits & Embassy Relations - Mr Alessandro Bakirtzdis. This property truly holds the claim of Mayfair's Art Deco jewel. It was just a short walk from Claridge's to the Connaught where our  Maybourne hosts Rebecca Sajous and  Head Concierge Corrado Bogni gave us a top to bottom tour of this historic 5 star hotel tucked into a quiet corner in Mayfair.

Enroute to The Dorchester

The following day which would be our last full day in London started with brunch at 45 Park Lane in the Wolfgang Puck award winning restaurant - CUT. Our hosts for the morning were the General Manager - Christophe Hilty and  the Director of Sales for the Dorchester Collection - Victoria White. We had a delicious meal accompanied by the best Bloody Mary's in town. 45 Park Lane is a small 45 room boutique hotel that is very chic and affords all room Hyde Park views. Following brunch and our tour of the property we walked across the block to the flagship hotel of the collection - The Dorchester.The paparazzi was in full-force outside the hotel in the hopes of getting a shot of one of the many celebrities that were in residence that weekend.Our hosts would not divulge which celebrities were actually staying there despite our constant urging.That's reassuring to know that they are truly professional in every sense of the word. The Dorchester is located on Park Lane in between Hyde Park Corner and Marble Arch. This property is one of the top hotels in  the world and has a rich history of being center stage for over 50 years and a home-away-from-home to world leaders, royalty and Hollywood celebrities.

View from the Penthouse
at the Corinthia

Our last & final hotel stay was the brand new Corinthia Hotel located close to the Thames and just
moments from Covent Garden & Westminster. This hotel represents state of the art 21st century luxury. The lobby is very contemporary and each guest room is a quiet & peaceful haven that has every high tech amenity one could wish for.

The highlight of our stay was the cocktail party hosted by Marianne Kassapian the Hotel Sales & Marketing Manager which was held on the penthouse terrace. Amazing views out over the London skyline with Big Ben and the London Eye all right there in full view. We were hard-pressed to leave this one-of-a-kind setting. We all tried our best to capture this on film. Dinner that night at Massimo Restaurant located off the lobby was very memorable. Bags had to be packed that night as we had an early wake-up call for our transportation back to Heathrow Airport  and the 1030am departure for JFK.
 

Tom Mullen
Director Edgewood Division
Travel Exchange - A Proud Member of Virtuoso
67 Holly Hill Lane
Greenwich,CT 06830
203-661-7233
tomm@travelexchange.net