Club Med Fam to Marrakech, La Palmeraie, Morroco Jan 25 to 30, 2014

Royal Air Maroc flew us from JFK to Casablanca, and although weather delayed our departure, the crew made up a lot of time and we arrived only a few minutes behind schedule.  Check-in at JFK was quick and efficient, the food was very good, and the in-flight service attentive and friendly, but it was disappointing that there was no inflight entertainment and no TV screens. 

The return flight out of Marrakech connecting with our international flight from Casablanca, was a higher quality experience.  When we arrived at Marrakech Airport, we were met by Ahmed Nait from Travel Link, who whisked us through check-in and security, and took us directly to the Royal Air Maroc lounge where we were offered delicious espresso and cookies.  This is called Fast Track which is offered at an extra cost by Travel Link, and is a service I would highly recommend!  This time the plane was up-to-date and offered in-seat screens, Wi-Fi, and charging ports for electronics.
 

Travel Link

Upon arrival in Casablanca we were met by Mohammed, our wonderful guide from Travel Link who would be with us for the next few days.   Mohammed and his colleagues did a terrific job in showing us what Marrakech has to offer, and his friendly but professional demeanor and excellent English, really helped broadened our understanding.   

Club Med La Palmeraie is an all-inclusive resort set in Marrakech’s oldest palm grove.  The grounds are spectacular with lush landscaping, fountains, pools, water features, and colorful tropical plantings.  Orange, lemon and olive trees, along with palms and tropical foliage can be found throughout the property.

 The 4 Trident Main Village boasts 300 rooms located in low rise buildings, which reflect the local adobe-style architecture.  The Riad is a separate building, and is a 5 Trident hotel within the property. Unfortunately it was fully booked so we were not able to see the rooms, but the public areas were quiet and luxurious with a country club feel.  There are private seating areas off the main corridor for reading, sitting by the fire, or quiet conversation while outside, the pool and patio area was lovely.  Guests can have breakfast and lunch, and enjoy personalized services here.

In the main village area the rooms are a good size, and have a balcony or patio area.  The bathroom was spacious with a large, walk-in tiled shower, single sink and a separate toilet.  The décor was Moroccan-themed with tiled floors, dark wood and some nice art pieces.  Although tasteful and spacious, the rooms could use a little freshening up. 

The food in all the restaurants was really good, and the buffet spreads were quite impressive.  There was a selection of cereals, hot items, yoghurt and sliced fruits, as well as made-to-order stations for eggs, meats and pancakes, a wide variety of local delicacies, and a wonderful selection of freshly baked breads to slice and toast as you wish.  The French baguettes and the white chocolate bread in particular were to die for!  The lunch and dinner buffets also catered to all tastes and included local items for the foodies, as well as “comfort food” like pizza and burgers for those less adventurous. 

The bar was a favorite place to relax after a full day’s excursion, or after a satisfying dinner, and there was nightly entertainment here and in the adjacent ballroom.  Amongst other entertainment events, there was a fashion show, local musicians playing, a band, a snake charmer, a Michael Jackson look-alike, and an 80’s themed evening. Every night there was dancing after the show….lots to keep everyone happy and entertained. 
       
Club Med La Palmeraie has a lot to offer in the way of activities, which includes a mountain bike ride or quad biking in the desert, Zumba and aerobics classes, archery, tennis, basketball, horseback riding, camel riding, bocce, table tennis, and for some adventurous souls even the trapeze.

Wi-Fi was not available in the rooms and although available in the Lobby and bar areas, service was sporadic for most of our stay, which was inconvenient at best. 

The Riad is a quiet oasis of luxury and privacy, while still offering the benefits of the main Village.  It could be a viable option for Americans traveling to Africa, perhaps pre/post safari or in conjunction with a visit to Tunisia, Spain or Turkey, while more budget-conscious clients might enjoy the main Village. Managing expectations and stressing the value of what is included, are key elements in selling this property to the American market.

Excursions by Travel Link

Our first excursion was to Djemma-El-Fna square which is a UNESCO Heritage site, and the main focal point of Marrakech.  The square is alive with restaurant stalls and vendors selling an endless variety of food.  There are entertainers of all sorts from belly dancers, musicians and fortune tellers, to snake charmers, medicine men and story tellers.  Mohammed had advised us to carry small change to give to the performers and for allowing us to take photographs with them, which was very helpful.  As the sun went down and the lights started to come on, the square took on new life as families arrived to dine together and chat with their friends. 

The following day we went on a walking tour of the Medina or walled city, where we saw vendors transporting their produce on bikes, donkeys, mules, scooters, in carts and on their heads.  The old town is located within the historic adobe walls, while the new town is a separate area with its districts of Gueliz and l’Hivernage.  In the old city we saw fruit, vegetables, meats, fish, and local arts and crafts being sold in stalls or just on the sidewalk.  We stopped to admire the 12th century Koutoubia minaret which dominates the skyline of Marrakech and can be seen from almost every approach to the city.

Next we visited the Saadian Tombs housing the remains of royals from the 14th to 16th centuries.  It is adorned with columns of Italian marble, with finely carved cedar and stucco work.  The necropolis was hidden from view and forgotten for 200 years until re-discovered by accident.  We then explored the medieval Medersa Ben Youssef which once was a Koranic university.  The mosaic tilework, marble and ornate carved woodwork showcased the amazing craftsmanship. 

Back on the bus, we drove along “hotel row” where several well-known properties are located, en route to the Menera and Aquedal Gardens.  The Menera pavilion was built in the 14th century, and its image is reflected in a large artificial lake filled with fish. The lake serves as a reservoir for the surrounding olive groves, which are irrigated by a 700 year old hydraulic system that harnesses water from the mountains and brings it to the lake through pipes.  It is a place for relaxation and quiet meditation, and a popular place for families to picnic at the weekends.

The Souks are a labyrinth of narrow passageways and alleyways grouped into sections.  There were areas for leather goods, lanterns, ceramics, rugs, art, silverware and jewelry, fabrics, spices, dried fruits, meats, vegetables, and just about everything you could imagine.  Mohammed was wonderful at helping us negotiate a good price for our purchases.  The richness of the craftsmanship, diversity and lively atmosphere of the Souks is positively addictive.

We visited a pharmacy called Herboriste du Paradis where the owner let us smell some of the spices, herbal remedies and oils he produced.  The jars of dyes, sacks of spices, oils, creams and infusions were a riot of color and scent. 

On our last full day, we set off to explore the High Atlas Mountains.  We stopped along the way to take photos of the flat, palm-tree dotted plain with a backdrop of snow-capped mountains.  Quite an unusual sight for sure.  We saw Berber villages built of sandstone and clinging to the slopes.  The Berbers are the original indigenous inhabitants of Morocco and still account for 60% of the population.  To preserve their language, it is now being taught in schools along with Arabic, French and English.  As we wound our way up narrowing mountain roads ignoring the sheer drop as we climb, the rain started in earnest. 

Because of the weather, the original plan to hike in the mountains was shelved, and instead we made a stop at Richard Branson’s hotel, Kasbah Tamadot.  Maria el Balghiti was a gracious host and kindly gave us a tour of the property, followed by a sumptuous lunch.  This small, boutique hotel would be a fabulous venue for a destination wedding!   

We stopped at a Berber family home to enjoy some tea and local hospitality.  We were shown around the home, which included a barn for storing animal feed, and a cow and calf were housed on the ground floor.  Upstairs there was a small kitchen with gas burners, a bedroom, a sitting room open to the elements with a spectacular view of the mountains, and a small room where we gathered to watch the matriarch make tea for us.  It is a complicated procedure involving lemon verbena, sage, mint and green tea.  The tea was sweet and delicious, and we enjoyed it along with some homemade cookies. 
       
With many thanks to Royal Air Maroc, Club Med and Travel Link, this was a fabulous opportunity to experience a fascinating and ancient culture first hand.  I have tons of photos which would make this dissertation even more lengthy, so just let me know if you are interested and I would be happy to send you some.


Nikki Perkins, CTA
Travel Advisor, Edgewood Division
Travel Exchange Ltd - A Virtuoso Agency
67 Holly Hill Lane, Greenwich, CT 06830
T# (203) 661-7233   C# (203) 912-4641
nikkip@travelexchange.net
www.travelexchange.net

"All of life is a journey.  Which paths we take, what we look back on, and what we look forward to is up to us."   ~Confucious~

Referrals and adventurous spirits welcome!

Travel Exchange staff members attend the 12th annual Benefit for the Elton John Aids Foundation on October 12th in New York City.

An “Enduring Vision” was the theme of the gala benefit which was held at the famed Cipriani Wall Street.

Since its founding in 1992 as a nonprofit organization in the United States the EJAF has raised more than $300 million. The goal of the organization is to combat stigma, prevent infections, provide treatment & services and to motivate government to end AIDS.

The organization presented awards to Sandra Lee, Howard Rose & Ron Perelman. A special tribute was paid to Hillary Rodham Clinton for her support and contribution to gay rights as well as HIV/AIDS issues. In recognition the EJAF awarded her the very first Founder’s Award.

American Airlines is a strong supporter of the Elton John Aids Foundation. Pictured above is Mary & Tom Mullen of the Travel Exchange along with Natalia Quesada
of American Airlines.


Tom Mullen
Director Edgewood Division
Travel Exchange - A Proud Member of Virtuoso
67 Holly Hill Lane
Greenwich,CT 06830
203-661-7233
tomm@travelexchange.net

Punta Mita Four Seasons

This was my first trip to this area and I hope to return as often as possible.   Of course, in true Four Seasons' fashion the trip was made even better with impeccable service, views and accommodations that were provided at the resort.

But before going into detail, I'd like to add a few comments , etc. with regards to getting to Punta Mita.

Before arriving into Mexico, I had researched a few alternatives for transportation.   Punta Mita is approximately 45 minutes from Puerto Vallarta airport (PVR) (60 minutes from Puerto Vallarta Centro)

Four Seasons offers roundtrip transfers for 200USD and there are taxi services also available for approximately 80-100USD each way.  However, I would recommend a car rental for a couple of reasons. Number one, they're pretty reasonable - 5.00-8.00USD daily, but keep in mind insurance can run you a few hundred dollars for a week, but  is a necessity, especially when traveling outside of the US.  Number two - to get to anything outside of the hotel;  like some of the charming villages surrounding the resort complex, or even Puerto Vallarta it will cost you a minimum of 20.00USD daily and 200.00 if going into PVR.  Number three - it is extremely easy to navigate the countryside with basically one road that runs the entire route from the tip of Puerto Vallarta to the tip of Punta Mita - Highway 200.  An easy road with plenty of gas stations, etc. along the way.  Just beware of the speed bumps in the areas surrounding Punta Mita.

Now - on to Four Seasons Punta Mita

The greeting - Welcome Home is most fitting this luxurious slice of heaven.  I've stayed at Four Seasons before, but I do believe that Punta Mita has the warmest staff I've ever encountered.  Accommodations offer breathtaking views of the ocean and all the amenities you come to expect at a five star resort - well appointed rooms, decor is comfortable elegance - with an emphasis on relaxation.  (clearly evident in the hammocks stretched along the balconies, and beaches)

I was so fortunate to have received an upgrade to a Beachfront Casita offering even more space, beach access through your patio, plunge pools, and a separate living room and additional bathroom - absolutely your home away from home.

The resort's dining options are many.  Asian influences, Mexican Flare, Continental - with lounges throughout the resort area and open air lobby that all support the 'comfort' and 'relaxation' theme throughout while providing a simple elegance for evening affairs.

For groups - they've completed a large palapa that is state of the art - offering air conditioning and can hold up to 300 people for a banquet dinner!   In addition, there are areas throughout the resort  tucked into the property strategically where you can sit, lay, float - and relax.  There are three pools, each offering  something a little different.  The adult pool  is elegant, reserved and refined - tucked into the mangroves on the resort.  The lazy river is built right through the lush vegetation and is most relaxing when experienced through an inner tube with a drink in your hand!  Finally, the beachside infinity pool is so well positioned that you really feel as if you're floating at the edge of the world.  Probably one of the optimal places to sip a cool drink and watch the sun fall into the sea.  By the way - once again they've thought of everything and wouldn't want you to exert yourself by walking to the other side of the pool for a drink, so the waiter is happy to wade through the water to serve you inside the pool! - taking the poolside service to a whole new level.

The resort is not short on activities and the staff are always ready and eager to help you get up on a paddle board, kayak, fish, snorkel, scuba dive, etc.   All right from the beach.  You can literally roll from your beach chair into a kayak and back!  Wouldn't want anyone to exert themselves.

For the more adventurous  - there's a yacht that can be rented for the day which will take you deep sea fishing, snorkeling, diving, etc. or the resort offers hikes along the property and beachside for  those who prefer a bit more exercise.

Of course, there are the usual things to do like yoga classes, ceramics, kids club for the young ones you bring along, etc. - really if you feel like doing something - there truly is a plethora of things to choose from.
However, if relaxing is what you've come for - you're in the right place.  The Four Seasons Punta Mita offers the most luxurious of beach beds I've ever encountered.  With ample shading, an abundance of plush pillows and linens - it is so comfortable you would find it hard to ever get up!  To add to the convenience - they stock it with cold waters, bring you your lunch on bed trays, cool towels to wipe away any bead of sweat that may appear and the occasional mojito or margarita of the day! 

Four Seasons staff - from the moment you arrive at the bell stand, to your breakfast in the morning, your beachside relaxation, front desk, etc. you're treated like you've returned home and the staff give the impression that they're not only tops in their fields of service but that they truly enjoy their positions with Four Seasons.  They are always willing to chat and offer assistance when it comes to their resort,  Punta Mita and Mexico.  A true testament to the training and philosophy behind Four Seasons management.
Four Seasons Punta Mita , your home away from home and an experience you must have at least once in your lifetime.

London Report May 2013

JFK AA Tower

I was one of the lucky agents to be invited on this very special London familiarization trip which took place May 30-June 2, 2013. It all began with our arrival at JFK airport and a personal behind-the-scenes tour of the American Airlines Terminal # 8. Our guide was the Head of Operations for American Airlines at Kennedy Airport. Our tour began with the flight control tower which we reached through a series of restricted access doors, video monitored hallways and a short elevator ride.Once inside we were in the command center for all AA lights in & out of JFK as well as all airport operations in the terminal below. It was a fascinating spot and the people monitoring the computers were very willing to answer our questions.

We then were escorted back out and down to the departures area where we had a chance to see the American Airlines Flagship Lounge which is for the exclusive use of First Class passengers followed by a tour of the Admirals Club Lounge which is open to Business Class passenger as well as Admiral's Club Members. After a quick drink in the Admiral's Club it was time for us to board our flight to London on American's newest aircraft the Boeing 777. Onboard the plane Business Class seating is 1-2-1 all facing forward no climbing over people to get in or out of your seat. The seats do go completely lie-flat and are very well designed and comfortable. Bose noise-canceling headphones and a very nice amenity bag were provided at each seat as well as a large pillow and blanket sealed in a plastic bag.

Service was nicely paced by a very friendly & professional crew. The dinner meal was served one course at a time followed by an elaborate desert cart. Announcements were kept to a minimum and a self-service snack & beverage station was set-up i the forward galley area for late night snackers.. In-flight entertainment was very extensive with multiple choices of movies, TV series, documentaries as well as foreign films.

With a few hours of rest it was time for a quick breakfast as we made our approach to Heathrow Airport and an early arrival at 630am. As Business Class passengers we could  follow the Fast-Track lanes at Immigration & Customs and bypass the longer lines. Once we were through that process we could then experience the joys of the American Airlines Arrival Lounge located just one floor above. It was here that we could enjoy a hot shower in very clean individual compartments. For anyone that was hungry or thirsty there was large spread of breakfast items in the lounge with plenty of hot & cold beverages to choose from. Comfortable seating, television sets as well as quiet areas truly make this spot a welcome refuge after an overnight flight. Once our group assembled after getting refreshed at the Arrival's Lounge we were met by Tri-Star Worldwide Chauffeur Service for our transfer to downtown London and the beginning of our hotel inspections & tours.

First stop the Pelham Hotel    

Buckingham Gate

This stylish boutique hotel in the heart of South Kensington is a good choice for those looking to be close to Buckingham Gate which is a 5 star property operated by the famed Taj Hotel Group complete with a Michelin Starred restaurant. All 86 contemporary rooms are suites from 1 to 9 bedrooms all with fully equipped kitchens and living rooms & luxurious bathrooms. It's a great choice for families as it is truly a home-away-from-home in the heart of Westminster just minutes from Buckingham Palace.Our last stop of the morning was the Four Season's London where we were met by the friendly faces of Marion Ryan and Gesine Hubner who expedited our check-in and got us all squared away into this magnificent hotel in the heart of Mayfair. We were all eager to get out and enjoy the beautiful afternoon so we set off by foot to the nearby Athenaeum Hotel offering hotel rooms, suites and townhouse apartments opposite the Royal Parks and just down the road from major museums & galleries.
Harrods, The Victoria & Albert Museum as well as Royal Albert Hall. There were lots of stylish shops and trendy restaurants in the neighborhood. We then moved on to Westminster and 51

Continuing our trek we ventured over to the West End and took a tour of the recently re-opened Cafe Royal Hotel located on Regent Street. This property would be a good choice for those interested in being close to the theatre district as well as Bond Street & Savile Row shopping.

View from 10th Floor Lounge

Our group re-assembled at 7pm in the 10th Floor Lounge back at the Four Seasons London for cocktails and appetizers. This roof-top lounge serves as an arrivals lounge during the day complete with self-serve food & beverage service as well as private showers and changing compartments for hotel guests arriving in London from overnight flights. It appears to be a welcome refuge for those guests waiting for their rooms to be ready. At night the space is turned into a cocktail lounge with an outdoor deck that has 360 degree views out over the city of London. Our hosts were able to point out all the famous landmarks of London from this commanding spot atop the Four Seasons Hotel. Dinner that evening was at the Amaranto Restaurant located off the lobby of the hotel. The overall theme of the restaurant is Mediterranean and everyone was in agreement that the food & service were fantastic. After a restful sleep in the luxurious accommodations we were ready to begin day 2 with a Thames River boat ride to Canary Wharf and the sister hotel - Four Seasons Canary Wharf. After a top to bottom tour of the hotel we all agreed this riverfront property would be an ideal location for business travelers given the walking distance proximity to so many financial institutions and international firms. The West India Quay is a charming and historic location.

Charlie Chaplin Suite
at The Savoy

Later that day we made our way over to the Savoy Hotel an iconic London institution that has played host to Royalty, Prime Ministers, Presidents, Artists & Movie Stars  for over a 100 years.Located on the banks of the Thames River this landmark hotel really shines in every way. A stay at he Savoy is truly a journey into history & tradition in the best of English style.

5:30pm was our start time for champagne & tour of Claridge's Hotel. Our host for this portion of the evening was the very charming Director of Private Visits & Embassy Relations - Mr Alessandro Bakirtzdis. This property truly holds the claim of Mayfair's Art Deco jewel. It was just a short walk from Claridge's to the Connaught where our  Maybourne hosts Rebecca Sajous and  Head Concierge Corrado Bogni gave us a top to bottom tour of this historic 5 star hotel tucked into a quiet corner in Mayfair.

Enroute to The Dorchester

The following day which would be our last full day in London started with brunch at 45 Park Lane in the Wolfgang Puck award winning restaurant - CUT. Our hosts for the morning were the General Manager - Christophe Hilty and  the Director of Sales for the Dorchester Collection - Victoria White. We had a delicious meal accompanied by the best Bloody Mary's in town. 45 Park Lane is a small 45 room boutique hotel that is very chic and affords all room Hyde Park views. Following brunch and our tour of the property we walked across the block to the flagship hotel of the collection - The Dorchester.The paparazzi was in full-force outside the hotel in the hopes of getting a shot of one of the many celebrities that were in residence that weekend.Our hosts would not divulge which celebrities were actually staying there despite our constant urging.That's reassuring to know that they are truly professional in every sense of the word. The Dorchester is located on Park Lane in between Hyde Park Corner and Marble Arch. This property is one of the top hotels in  the world and has a rich history of being center stage for over 50 years and a home-away-from-home to world leaders, royalty and Hollywood celebrities.

View from the Penthouse
at the Corinthia

Our last & final hotel stay was the brand new Corinthia Hotel located close to the Thames and just
moments from Covent Garden & Westminster. This hotel represents state of the art 21st century luxury. The lobby is very contemporary and each guest room is a quiet & peaceful haven that has every high tech amenity one could wish for.

The highlight of our stay was the cocktail party hosted by Marianne Kassapian the Hotel Sales & Marketing Manager which was held on the penthouse terrace. Amazing views out over the London skyline with Big Ben and the London Eye all right there in full view. We were hard-pressed to leave this one-of-a-kind setting. We all tried our best to capture this on film. Dinner that night at Massimo Restaurant located off the lobby was very memorable. Bags had to be packed that night as we had an early wake-up call for our transportation back to Heathrow Airport  and the 1030am departure for JFK.
 

Tom Mullen
Director Edgewood Division
Travel Exchange - A Proud Member of Virtuoso
67 Holly Hill Lane
Greenwich,CT 06830
203-661-7233
tomm@travelexchange.net

Silver Cloud Baltic Cruise and visit to Berlin - London Four Seasons Park Lane

Hi all...

I have been remiss in not sending this out sooner but the memories are still very vivid in my mind!

Cruising into London

Bill and I were Voyager Club hosts on the Silver Cloud that sailed from Copenhagen through the Baltic and ended up in London at the Tower Bridge! It was a spectacular cruise with a wonderful itinerary. We departed Copenhagen on July 5 then cruised to Tallin Estonia, St. Petersburg (two nights), Helsinki, Stockholm, Visby,  Rostock (East German port three hours from Berlin), Transit Kiel Canal and ended up at the Tower Bridge in  London on July 17. I still have goose bumps thinking about sailing under the Tower Bridge with hoards of Brits cheering and singing Hale Britannia. No doubt there were probably some Americans in the group as well.

Voyager Club lunch Helsinki

It was a delight to be on the Silver Cloud with only 250 passengers with exceptional crew and accommodations. We became easily familiar with the ship and acquainted with many of the passengers. Our Voyager Club group was only 16 and most enjoyable. There were two Dartmouth graduates in the group so Bill was in his element. We dined with them many nights and thoroughly enjoyed their company.  The best feature was to be able to go to any of the three dining rooms and a reservation was not always necessary. We especially loved sitting at the pool deck in the evening and dining at the "Hot Rocks" venue where you cook your own food on a hot lava rock. We had fantastic weather the whole time..even in Russia where they told us it usually rains every other day and is much colder..it was sunny and 70s most of the time.

Our onboard lecturer Corey Sandler made the whole cruise experience that much better. We attended lectures each day preparing us for the next port and informing us of all the history and special places to visit. Corey is a frequent lecturer for Silversea and many passengers go just to hear him. By the way, I was amazed that most of the passengers I spoke with were on their 5th and 6th Silversea cruise..some as many as 20.

When the shore excursions were available to book, I immediately signed up for the full day (12 hours) tour to Berlin. I was encouraged to do so by Barbara and my German friend. Bill was very reticent but decided to go along. It was an excellent program and well worth the time. The bus ride went very quickly as we were given presentations on a TV about the history of Berlin. It was amazing how Berlin has been completely rebuilt after being destroyed in WWII. My best description for Berlin..
is BIG and MIND BOGGLING!        

All of our shore programs were well run and the groups were not too large. As a Voyager Club hostess I was the escort for the tour in Helsinki that Virtuoso offers. We were a small group of 14 and every single person came to me at the end and thanked me and said how much they enjoyed the day. It is a definite perk for Virtuoso members.

When we disembarked in London I arranged to be picked up by our on site and taken to Four Seasons. I was happy that I had done that as it would have been difficult to get a taxi and manage..of course we had four bags plus hand luggage!

Looking down from the London Eye

I had been to Four Seasons about 15 years ago and was overwhelmed with its transformation. We were stunned when we were shown to our suite which I had arranged with Susannah Lurie. It pays to be a Preferred Partner and with the Travel Exchange! The closet was as big as most bedrooms in London. The best part was Bill could watch the British Open on the TV in the bathroom mirror! The room and bathroom had every possible amenity plus we had a lovely outside verandah big enough for a party. The problem was that it was unusually hot in London in the 90s! Bill and I spent two days with relatives in London revisiting the sights and riding the London Eye. One evening we stepped out for dinner and doorman offered the Rolls to take us to our restaurant! Why not?!? When we pulled up to the small restaurant in Covent Garden everyone was looking in to see who we were.. what a disappointment... but I gave them the Royal wave.

View from the London Eye

Thus far our trip had been unfolding like a dream! Our last day in London I had planned to meet some older relatives out in the country. Then we were driving to Heathrow to spend our last night at the airport. So I had decided we would have to rent a car and take all our bags. I went to the Hertz place not far from the hotel (the Rolls took me) and then the problems started. I could not take the car back to the hotel as it is in the restricted area of London and you need to pay a fee...etc...etc.. I had requested a GPS but they told me there was a $50 drop off for the GPS at the airport...are you kidding me!? Auto Europe forgot to tell me but I negotiated it down to $20.

Then the fun began driving out of London on the wrong side of the street. My husband was ready to kill me but after ending up back in the same place three times we made it to the M4. It was a breeze from there with the GPS about two hours total. We had lunch at a lovely place in the Costwolds..Calcot Manor in Tetbury. (It is represented by Rebecca Slater).

Our last lap was driving back to Heathrow which was not bad until I tried to find the drop off for the Hertz car..but of course I had to fill up with gas first. The London Heathrow Hilton is a perfect hotel for anyone departing on Delta. You can actually walk through a tunnel with your bags or they will take you on their cart. It made it so easy for check in the next morning at 8am and our flight back to Florida via Atlanta. Generally speaking I was pleased with Delta. We paid for Economy plus seating but it was a bad choice going over as that seat was next to an exit row and the freezing wind blasted us all night.

I would be delighted to hear from any of you with comments or questions. I would recommend you consider doing a Voyager Club cruise but pick a small ship!

More pictures:

Pam VR Long
Virtuoso Travel Consultant
Travel Exchange
PO box 559
Palm City, FL 34991
860 930 5007 cell
772 781 8099 fax/phone

VERONA - FLORENCE - MILANO - KURTZ AHLERS FAM TRIP

I must say that this fam has been the best organized, the most attentive to, and caring of, the agents on this trip.  I have been on many fams in the over 25 years I have been in the industry, and without a doubt, this has been the best.   We were taken to wineries, guided tours, everything that would give us the flavor of where we were, most valuable,  since we can share these experiences with our clients. And of course.... the properties were the most amazing - each its own personality, each one a perfect place. Kurtz Ahlers has great properties worldwide (check their website) and, as you can see from the well organized fam, they sure do care about their agents.

PALAZZO VICTORIA - VERONA

Once a Roman Palazzo (there are still tiled floors from the Palazzo - as well as remains of Roman street which can be seen through glass from the main level, or to which one can go down to.  (Their meeting room is just off this area).  On arrival, one walks in and finds a very discreet check-in (the inner works behind  doors) with great  smiling and efficient  reception   The hotel itself is an amazing mix of the coolest Italian modern (out of a magazine) white leather couches and enormous white leather chairs,  subtle lighting... The rooms and suites, each different, in  traditional decor,    Windows that open (wonderful in weather as we had - cool evenings - all very quiet) Efficient bathrooms.  My favorite suite was one of their honeymoon suites with balcony with bed juxtaposition-ed to face the balcony.... I can just imagine breakfast in bed there .....  Dining at hotel  was an experience in itself.   Great location, walking distance to everything.   Any time of the year would be lovely, but during Spring-Summer season Verona has Opera performances  in the Roman Colosseum - our clients should experience this. Valpolicella wineries close by - we had great wine tasting at the Allegria winery.  They treated us like royalty with the best wine tasting!  One can fly in/out of Milano and can also fly in/out of Venice. 

IL SALVIATINO - FIESOLE

A short train ride from Verona to Florence. Il Salviatino picked us up and took us up to the Fiesole hills.
What amazing views from there over Florence. Il Salviatino is a gem.  Each room and suite so different
from each other.  I had a garden room with sliding doors to the lovely gardens.  One of the agents had a suite with wrap-around enormous terrace - bedroom main level and the sitting room up a circular staircase. There was a suite with painted, coffered ceilings - everything from the original palace - all local stones and materials. Terrific bathrooms (some have tubs - if having a tub is important we can request)  The shower stall and the w/c stall  doors made of translucent glass - wonderful bath products and great towels. Dining here is also an experience.  The food and service exquisite. Il Salviatino has a lovely spa with delightful masseuses. The pool is located right outside the spa, great for relaxing before or after a great massage.  Check-in so discreet only an elegant desk with a laptop where the most delightful staff sits at all times and each request is met with a smile, a real smile, and you can consider it done. From Il Salviatino one can tour the Chianti wineries.  Here we also had a great, special lunch served to us with the different wine pairings. Il Salviatino has shuttle into Florence - great way to do Florence.... go into the city, walk, shop, tour, and then return to the fresh air up on the hill.,

HOTEL ARMANI - MILANO

And we move on to what I would say is the epitome of the Milano experience.  Not one detail overlooked.
Each detail - be it pillows (...and what pillows...) place settings, everything your hand touches or your eyes see pewter  had to be approved by Mr. Armani.  The colors are the most soothing - different tones of gray - from silver to pearl to pewter  grays and touches of Armani black.  ,Fabulous spa with relaxation room overlooking Milano. There is a relaxation pool as well.   All so quiet... Also several private steam bath rooms and saunas. The doors are mirrored and once inside it  turns into glass, and you can be sitting enjoying your sauna while, again here, you are looking over the roofs of Milano.  The spa is on the 8th floor. Dining (on the 7th floor) is another amazing experience!  The food, the wines, the sophisticated ambiance is one and only.    And to watch the so elegant Milanese - all so slim - how do they do it???? you can sit (and drink) all night and never be bored....

Security could not be better.  Reception is on the 7th floor.  Elevator will not move if the Concierge does
not swipe his key, or if you are already checked in, you swipe your own key.  On the ground level there are some couches and the Concierge is there to assist you and instruct you on procedures to go up to the lobby and your room. Even their smallest room is large, and larger than any such category in Milano.  I had a fabulous suite with windows overlooking Milanese flats - some rooms/suites  overlook the Duomo - some inside courtyard - and so on. Talk about state-of-the art at your feet...   The best is the TV monitor from which you can also adjust the temperature, open/close  the curtains,   the shades.... you don't have to move - all you have to do is sit and press a button... You can drink with one hand and push buttons with the other....

The bathrooms are amazing.  Big bathtub and the w/c as well as the enormous  shower stall have floor to ceiling mirrored doors and when you go in - voila - it is glass and you can shower looking out at the apartments across the way (don't forget to have curtains/shades open....).  The rain shower has a power
I have never experienced  -   never wanted to leave that shower...  The bath products fabulous and last but not least.... you know the proverbial, ugly, plastic shower cap?  Not at Armani's my friend.  I am sure the gods of fashion and style would have NEVER forgiven Mr. Armani if he had done such thing.... his shower caps are water-proof fabric.... Armani black of course....  Actually, I played around with mine and it would make a cute beret if one perhaps added a little (Armani silver) feather...  maybe a touch of red? 

I have names/contacts which I will gladly share if you need VIP'ing etc. 

Luisa

Luisa McGrath
Travel Exchange - A Virtuoso Agency
2 Sconset Square
Westport, Ct. 06880
203-221-3500

ANA Tokyo Fam 6-10 June, 2011

Continental Non-stop from Newark to Tokyo Narita

I flew over to Tokyo Narita on a Continental’s Boeing 777 in “BusinessFirst”. That class features comfortable “lay-flat” seats. I had my own little “pod” and felt very comfortable during the entire flight.  The “on board” service was excellent and began with beverage service while the other passengers were still boarding.  The entertainment system was also available for use during boarding.  I’m about 5’6” tall and felt very comfortable in the “lay flat” seat position. I usually sleep on my side and I was able to stretch out and get into all of my usual comfortable sleeping positions with ease.  I’m not certain if a much taller person would be equally as comfortable, but it seemed that I had approximately 6 extra inches at my head to spare.  I was so comfortable on this flight that I didn’t even notice when we were descending for a landing at Narita. Before I knew it, we were comfortably on the ground.  The flight attendant didn’t even bother to check whether or not my seat was in the “upright position” for landing.

If your client likes to be “checked-on” frequently by the flight attendants and feel pampered and well cared for, this is a great option for them.  They will be very comfortable and very well fed as well.

One major drawback on this aircraft was the configuration of the seating.  If you have a window seat and the person next to you is lying flat, you will have to climb over them if you have a need to leave your seat for any reason, including using the restroom.  Considering the cost of the flight, this could be a very awkward experience. It would be best to book seats in the center of the aircraft so that your clients won’t have to climb over anyone during the long flight for any reason whatsoever. Also, I happened to be wearing white pants on the flight to Narita.  The comforter that was provided to me by Continental shed fibers and rubbed off all over my white pants. It temporarily turned them navy blue.  Although a nuisance, the navy blue fibers came out in the wash, but it was a little embarrassing deplaning.

To see more details about the features of the entertainment center and in-flight amenities, visit Continental



Haneda Excel Hotel Tokyu

On the first night in Tokyo, we stayed at the Haneda Excel Hotel Tokyu.  This hotel can be directly accessed from Terminal 2, the domestic terminal, at Haneda airport.  When I looked out of my window and saw all of the parked aircraft, it almost seemed as though I would be sleeping in the terminal building.  I was very concerned about noise from the airplanes but fortunately, I didn’t hear a thing!  The room was exceptionally serene and quiet. I couldn’t even hear the water running in the room next to mine, nor the sound of the jet engines, nor people’s voices in the hallway – absolutely nothing.  The décor was simple and clean and consisted mostly of muted neutral tones.  The restaurant was lovely and offered both Eastern and Western style cuisine.  The breakfast buffet presented an extensive variety of foods and was particularly impressive.

My Room

There is a small meeting room available for guests.  If you have need additional space to accommodate a larger group, the hotel has two banquet rooms which can accommodate many more people.  These facilities can be booked directly with the hotel and do not require a room reservation.

View from my room

The Capitol Hotel Tokyu

My first impression of the Capitol Hotel Tokyu was that it had a very authentic overall Japanese “feel”.  It was decorated in neutral tones and I would describe the decor as very simple but also very elegant.

the lobby

When first entered my room, I found myself in a tastefully decorated entry foyer which was separated from the rest of the room. This really set a lovely tone to the experience of entering the space. I had the distinct impression that once I opened the second door, I would find a beautiful room, and my impression was correct.  There was a large window which ran the entire length of the room and provided a panoramic view of Tokyo and a beautiful shrine which was just below.  I was especially impressed with the shower area and loved the fact that I could open the blinds and enjoy a beautiful view of Tokyo from the comfort of the bathtub.

Entering my room

Views of my room

My room was on the 26th floor.  The club level rooms were on floors 27-29.  There is an exceptionally elegant and special suite on the 5th floor of the hotel. There is no other suite like it in all of Tokyo.  This suite cannot be found in the GDS, but can be booked by contacting the hotel directly.  It’s called the “Temple Suite” because it offers a magnificent view of the temple through the “wall to wall” windows in the suite.  The view also allows you to experience the feeling of being in a tranquil park setting.

The Temple Suite

One of the finest dining experiences that I have ever enjoyed was when we were treated to a magnificent 10 course traditional Japanese meal at Suiren, the formal dining restaurant at The Capitol Hotel Tokyu.  It was simply one of the most sumptuous epicurean culinary experiences I have ever had the pleasure to enjoy.  Every dish was succulent and beautifully plated and presented.  It was a feast for the eyes as well as a treat to the palate. The flavors were delicate and subtle and very delicious and the service was impeccable.

Our breakfast was served at Origami, which had a more relaxed and casual feel.  There were ala carte selections as well as a full Eastern or Western style breakfast available.  Again, everything I ate was well prepared, well served, and delicious.

Our host, Michael, mentioned that the theme of the hotel was appropriately “Japan” and I think that the reflecting pools which seemed to surround the hotel at ground level tied in beautifully with that theme.

I thoroughly enjoyed my stay at The Capitol Hotel Tokyu.

We had one free day of sightseeing and four of us spent the day exploring a bit of Tokyo.  We were able to navigate the subway system fairly well. The people of Tokyo seemed very gracious and were more than pleased to help us and show us the way to get anywhere and everywhere in the city. They were kind and extremely courteous and that was very refreshing.  After a long day of sightseeing, another agent and I spent a few hours at Tokyo Disneyland.  That was also very enjoyable and lots of fun!

Tokyo seemed virtually unaffected by the recent natural disaster that occurred there.  One could sense that the people were somewhat affected although they went about their business as usual.  Our host at The Capitol Hotel Tokyu remarked that, during the earthquake, he thought it might be the “end of the world” for him.  He also shared a bit of the feeling of fear that gripped the people of Tokyo during the event.  He was in New York on September 11th and he felt that the earthquake experience in Japan was very similar and equally as traumatic for the people of Japan as the attack on the World Trade Center was for the people of our country.  I felt very safe while I was in Tokyo and I hope to return someday with my husband and children.


ANA non-stop from Tokyo Narita to JFK

My return fight was in business class on an ANA 777 which also featured “lay-flat” seats.  I had my own little “pod” and felt very comfortable.  The flight attendants were very attentive and the service was excellent.  If you have a client who doesn’t want to be bothered too much by the flight attendants and wants to be left in peace to sleep or to work, this is a great option.  I was able to sleep for 6 straight hours on the flight home and still had time to watch 3 movies and eat two complete meals.  The seats on this flight are wider than the Continental flight and I was able to stretch out and get into all of my usual comfortable sleeping positions with ease.  I’m not sure about how comfortable it would be for a person much taller than me, but I had about 6 inches at my head to spare and probably about 5 additional inches of space at my feet.  I was very comfortable on this flight and the noise canceling headphones which ANA provided, as well as their lavender scented aromatherapy card, really helped me relax and sleep comfortably.  I didn’t notice the descent at all. (I am almost always sensitive to altitude changes in flight, so that’s why I feel it’s worth mentioning.).

The in-flight entertainment system was geared more for the airline’s Japanese clientele, but I was still able to find plenty of movies to watch; most of which I had never seen before.  There was also an abundance of video games available and even in-flight text messaging.  For example, if someone you know is traveling on the same flight and is sitting a few rows behind you, you can actually send a text message to them while you are in flight.

The Japanese passenger will feel especially at ease on board this flight. It is worth mentioning that much like every bathroom that I saw in Japan; there is a bidet as well as a commode on board the aircraft.

Unlike the Continental aircraft, if you book a window seat, the seat configuration aboard is “1-2-1” which enables you to exit the seat for any reason without disturbing any other passenger.

To see more details about the features of the entertainment center and in-flight amenities, visit ANA


-By Christiana Holms

Istanbul Turkey

Fascinating Turkey bridges two continents, figuratively and literally, and is an exotic confluence of cultures that make it unique among countries. When all is said and done, Istanbul is the vibrant essence of the Turkey. This capital city of the Eastern Orthodox faith presents a lineup of museums, religious monuments and palaces that reveal many centuries worth of history. The Blue Mosque is one of the great masterpieces of Islamic architecture, and the Topkapi Palace was the royal center of the Ottoman Empire.


Day 1: Arrival Welcome to Istanbul

After you arrive at Ataturk International Airport, Istanbul an English-speaking driver will meet you just outside the customs hall will to take you to the Hyatt Regency, and have a sign with your name. You will be staying at the Hyatt Regency for 5 nights in deluxe accommodations. Hyatt Regency Istanbul Hotel reflects the spirit and culture of the magical city of Istanbul. The hotel enjoys a spectacular setting overlooking the Bosphorus. This fabled channel links the Black Sea and Sea of Marmara.

In the 2,500 year history of Istanbul, the Bosphorus, its extension the Golden Horn and the historical peninsula have always been coveted places.


After freshening up and eating lunch, our guests will have free time to explore the historic landmarks of the Old City or just take in the spectacular setting overlooking the Bosphorus Strait.


Day 2: Explore Istanbul’s Old Town

Enjoy a complimentary continental breakfast at the Hyatt and meet your English speaking guide in the lobby for an all day tour. Your tour begins by exploring the Old City of Istanbul and The Blue Mosque with a visit to the famed Topkapi Palace.

Lunch at a local restaurant where you can sample some of the wonderful Turkish cuisine.

Following lunch, visit Hagia Sofia, one of the most important Christian monuments of all time. Built by Constantine the Great in the 6th century reconstructed by Justinian in 536.

Topkapi Palace is the most beautiful example of Ottoman civil architecture. Topkapi is the biggest museum in Turkey and has the richest collection. The first courtyard is a magnificent wooded garden Visit the Harem, with some three hundred different chambers and halls and view the magnificent jewel collection.

Hagia Sofia or “Holy Wisdom” Famous in particular for its massive dome, it is considered the epitome of Byzantine architecture. It was the largest cathedral in the world for nearly a thousand years, your day concludes at the Grand Bazaar a covered marketplace with nearly 4,000 vendors selling Turkish products, spices, leather goods, brass and of course Turkish carpets.

Return to your hotel around 6PM.


Day 3: Exploring Istanbul’s Art Collections

Enjoy complimentary continental breakfast at the hotel, then meet your guide to start this exciting day exploring the ancient and modern art of Turkey. Your day starts with Istanbul Modern Museum of Art, along the shore of the Bosphorus.

Your driver guide will then drive along the scenic Bosphorus Avenue to the Family Villa of the Sabanci’s, followed by a visit to the Private Museum of Lady Sadberk.
A lunch stop along the banks of the Bosphorus.
After lunch a visit to the Museum of Turkish Arts.

 Istanbul Modern has exhibitions on two floors. The museum's permanent exhibition, along with the shop and the restaurant, is located on the top floor. Temporary exhibitions are located on the lower floor, along with the cinema and the library.

Sakip Sabanaci, one of Turkey’s leading industrialists, created a place on a hilltop overlooking the Bosphorus to showcase the cultural masterpieces of Turkey and stem the tide of these masterpieces departure from Turkey.

Private Museum of Lady Sadberk is the first privately owned museum in Turkey, created by the late wife of Vehbi Koc, The museum exhibits a rich array of porcelains, enamels, fabrics, and jewelry.




Day 4: The Jewels of Byzantine Art

Start the day with a complimentary continental breakfast at hotel. This morning you have a 4 hour guided tour starting at the Byzantine City Walls that were constructed between 413 and 447 by Emperor Theodosius II, just in time to defeat Attila, the Hun.

Lunch at a traditional Turkish restaurant where you can enjoy the wonderful Turkish cuisine typically starting off with a wide selection of tapas-type small plates called mezes followed by grilled fish. or kebabs Tour continues to the 6th century Underground Cistern, an unusual structure in Istanbul, exhibiting the engineering marvels that solved water supply problems.

Last site of the day is to the Hippodrome which was a colossal stadium that housed horse races.

Hippodrome of Constantinople was a horse-racing place and social center of Constantinople, capital of the Byzantine Empire. Today the area is officially called Sultanahmet Square. Hippodrome was spreading over 480x117 meters and said that it holds 100,000 spectators.

Underground Cistern is thought to have been built after the Nika revolt in 532 AD. It was known as the Basilica Cistern during the Roman period, as there was a Stoa Basilica above the pre-existing one at the time. After the conquest of the city by the Ottoman Turks, it was forgotten and nobody knew that it existed. Re-discovered in 1545, it was used to water the gardens of Topkapi Palace.







Day 5: Explore The Bosphorus

After breakfast at the hotel, guests will board the charming public ferry for a ride on the Bosphorus. Along the way you will see the old Ottoman wooden mansions, marble places and small fishing villages. The ferry cruise will end at the fishing village of Sariyer, where the Black Sea merges with Marmara Sea.

Enjoy a seafood lunch along the Bosphorus and your guide will drive along the European shore of the Bosphorus and take you to the magnificent Dolmabahçe Palace

The Dolmabahçe Palace served as the main administrative center of Ottoman Empire from 1853 to 1922, apart from a twenty-year interval (1889-1909) in which the Yildiz Palace was used.

Return to the hotel late afternoon to enjoy your last evening in Istanbul.



Day 6: Depart for home.

Your driver will meet you in the lobby of the hotel to transfer you back to the airport for your flight home. We hope you will return with fond memories of your visit to Istanbul the city that bridges the cultures of East & West.